HD Supply

Credit Services Associate I

Job Locations US-CA-Santee
Posted Date 2 months ago(7/22/2021 4:44 PM)
Job ID
Job Post Category
Credit/Collection Services
Remote Position?
Position Type
Posting Location : Postal Code

Company Overview

HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary
Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.
Major Tasks, Responsibilities, and Key Accountabilities
Performs accurate and timely entry of customer selection(s) into order processing system.
Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
Performs necessary follow-up to ensure customer expectations are met.
Utilizes business systems to document notes and conduct information gathering.
Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.
Performs other duties as assigned.

Nature and Scope
Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.

Education and Experience
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • 6+ months general administrative and operations experience.
  • Collections and customer service experience preferred.
  • SAP and ERP experience preferred.
  • Microsoft Office experience preferred.


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