• Service Desk

    Job Locations US-CA-San Fernando
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-29264
    Business Unit
    Home Improvement Solutions
    Job Post Category
    Retail
    Remote Position?
    No
    Position Type
    Full-Time
  • Company Overview

    HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

    Job Description & Qualifications

    Job Summary              

    Responsible for providing customers with assistance with products and securing orders.  This position does not have any supervisory responsibilities.

     

    Major Tasks, Responsibilities and Key Accountabilities

    • Responds to customer requests for orders and quotations, deliveries, special orders, and will-calls that are received in-person or via phone, e-mail, written, and faxed correspondence.
    • Ensures the accuracy of all bids, invoicing, and special order quotes.
    • Responds to requests for telephone sales/quotes.
    • Processes all merchandise returns and tags defective merchandise for credit from the vendor.
    • Calls customer leads in order to increase store sales. Follows up on all open quotes.
    • Assist with helping customers in Tool Rental and through the register when needed.
    • Performs other duties as assigned.

    Nature and Scope 

    • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
    • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
    • None 

    Work Environment 

    • Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    • No travel required. 

    Education and Experience 

    • HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility.

    Preferred Qualifications & Job Specific Details

    Preferred Qualifications

    • 6-12 months sales experience and product knowledge.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.