• Customer Care Associate I - FM

    Job Locations US-TX-New Braunfels
    Posted Date 2 weeks ago(6/4/2018 1:44 PM)
    Job ID
    2018-27701
    Business Unit
    Facilities Maintenance
    Job Post Category
    Customer Service
    Remote Position?
    No
    Position Type
    Full-Time
  • Company Overview

    HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

    Job Description & Qualifications

    Job Summary

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

    Major Tasks, Responsibilities and Key Accountabilities

    • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
    • Performs necessary follow-up to ensure customer service expectations are met.
    • Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
    • Uses computerized system for tracking, information gathering, and/or troubleshooting.
    • Resolves customer issues including issuance of credit concessions.
    • Refers complex, non-standard problems to supervisor.

    Nature and Scope

    • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

    • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
    • None

    Work Environment

    • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    • No travel required.

    Education and Experience

    •  HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility.

    Preferred Qualifications & Job Specific Details

    Preferred Qualifications

    • Previous customer service experience.
    • Bilingual in English and Spanish.

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