Lead Functional Configurator

7 days ago
Job ID
Business Unit
Corporate GSC
Job Post Category
Information Technology
Remote Position?
Position Type

Company Overview

HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary


Perform requirements gathering, design, build, test, and documentation activities for packaged software applications. Work under the direction of a project manager as part of a team to deliver large-scale business solutions or enhancement projects. Responsible for leading a team to complete the configuration of a solution for an entire business function or process.


Major Tasks, Responsibilities, and Key Accountabilities

  • Leads discussions to gather detailed requirements from business users for whole business processes and/or functions on approved projects and enhancements to existing projects using HD Supply business analysis techniques.

  • Leads the design and development for whole business processes and/or functions on approved projects and on enhancements to existing projects. Approves designs by junior members of a project team.

  • Performs program configuration/modification and set-up activities using specific HD Supply methodologies.

  • Identifies impact to business resulting from newly configured or improved business functionalities and identifies methods for addressing business change impacts.

  • Coordinates user acceptance testing (UAT) with the business client.

  • Prepares System Requirement Documents, functional specifications, and test and user documentation.

  • Prepares status reports to update the Project Manager on day-to-day activities and statuses. Executes quarterly security audits and participates in internal and external audits.

  • Responsible for maintaining SOX controls in application security design and administration, including building roles, module and data permissions, and assigning roles to privileged users.

Nature and Scope

  • Displays the highest level of critical thinking and analysis in bringing successful resolution to high impact, complex, and/or cross department problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
  • Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
  • Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross department considerations are often present.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel 5% to 20% of the time.

Minimum Qualifications

  • Must be eighteen years of age
  • Must pass the Drug Test
  • Must pass the Background Check
  • Must pass pre-employment tests if applicable

Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field; certification is required in some areas OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.


Preferred Qualifications & Job Specific Details

Required Qualifications:


  • This person will be responsible for designing, configuring, developing, implementing, & maintaining baseline and custom applications within our ServiceNow & Web Technology platforms.
  • Minimum 5 years of IT software development/configuration experience with a solid background in Java, J2EE and Front End technologies with a deep understanding of full web technology stack development.
  • Expert knowledge of JavaScript, Angular JS 1.5 or 2.0, HTML5, CSS3, and Bootstrap.
  • Expert knowledge and experience with JSON / XML / RESTful Web Services and services integration.
  • Experience building responsive web applications optimized for speed and cross-browser compatibility.
  • Ability to translate overall design into application architecture.
  • Strong knowledge in integrating multiple sources by following fundamental design principles for a scalable application.
  • Ability to research and recommend solutions based on industry best practice.
  • Experience creating configuration build and test scripts for continuous integration.
  • Excellent collaboration & communication skills with the ability to convey technical information to technical and non-technical audiences.
  • Collaborates with development teams and provides clear concise direction on solutions delivery that produces reusable, testable, and efficient code.
  • An aptitude for learning new technologies.

Nice to have skills:


  • Experience with Glide server APIs, Glide records, Script Includes, UI Policies, Business Rules, & ACLs within the ServiceNow framework.
  • Creating reusable software components, pages, & widgets in a Service Portal.
  • Solid understanding of object and relationship modelling.
  • Solid understanding of Software as a Service applications.
  • Experience producing technical designs, well documented code, and writing unit tests.
  • Experienced with Agile Development methodologies.
  • Good Knowledge of Relational and Non-relational databases.
  • ServiceNow Certified Application Developer is a plus.






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