Counter Sales Associate

US-CA-Hayward
7 days ago
Job ID
2017-24972
Business Unit
Construction Industrial WC
Job Post Category
Retail
Remote Position?
No
Position Type
Full-Time

Company Overview

Counter Sales Associate in our Hayward, CA Location

Monday - Friday, 8:00 AM - 5:00 PM

 

Interviewing immediately for our Counter Sales Associate role in Santa Clara, California! Our ideal candidate has construction or home improvement product knowledge and has been successful in a sales or customer service role. This is a full time role with full benefits and opportunities for overtime pay, promotions, and referral bonuses!

 

About us: HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. We are committed to empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for assisting with counter sales and customer service

 

Major Tasks, Responsibilities and Key Accountabilities

  • Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
  • Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
  • Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
  • Communicates product features, benefits, and warranty policy information to customers.
  • Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
  • Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
  • Ensures merchandise displays are stocked and clean.
  • May perform other duties as assigned.

 

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
  • None

Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age
  • Must pass the Drug Test
  • Must pass the Background Check
  • Must pass pre-employment tests if applicable

Education and Experience

  • HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility.

     

 

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • Demonstrated success providing excellent customer service.
  • Previous retail experience preferred.

PRID

PRID133

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