Manager, Property Improvement Operations

US-TX-New Braunfels
1 week ago
Job ID
Business Unit
Facilities Maintenance
Job Post Category
Remote Position?
Position Type

Company Overview

HD Supply (NASDAQ:HDS) ( is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for managing and leading the daily functions of Property Improvement Operations project management staff, including but not limited to project management, customer communications, and delegation of work assignments.  Participate in the creation of new labor programs from initial recommendations on program viability to development and final implementation.


Major Tasks, Responsibilities and Key Accountabilities

  • Executes short- and long-term strategies and inputs around operating budgets and forecasts to support sales and service level initiatives. Proposes structure and operational changes as required to increase efficiency. Participates in strategic system and program development.
  • Provides support to internal and external customers through the management of renovations projects. Works with customers on complex quotes, vendor negotiation of special pricing, terms or conditions, and drop-ships when appropriate to secure bids. Ensures outstanding issues are resolved.
  • Identifies and implements process changes and improvements to maximize effectiveness and service levels.
  • Establishes and maintains key relationships with vendors, labor contractors, and customers. Ensures operational compliance and contractor compliance within company standards.
  • Identifies market opportunities and strategies and exploits through the implementation of marketing and sales tools.
  • Coordinates interactions with other departments. Works with other departments on inter-related functions (i.e. Merchandising, Sales, Warehouses, and Inventory Management).
  • Manages daily departmental activities including services levels, customer interaction, and problem resolution. Interacts directly with Renovation Sale Representatives to resolve customer issues and capture sales.
  • Hires, trains, develops, and reviews the performance of department staff. Develops operational standards and monitors adherence to standards. Creates, compiles, and analyzes renovations operations reports to identify trends, opportunities, and potential problems for associates at their site.

Nature and Scope

  • Solutions require analysis and investigation.
  • Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.
  • Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

  • Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes, which may cause noticeable discomfort.
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age
  • Must pass the Drug Test
  • Must pass the Background Check
  • Must pass pre-employment tests if applicable

Education and Experience

  • Typically requires BS/BA in related discipline. Generally 7+ years experience in related field.  May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications & Job Specific Details

5-10 years people management experience required.

Strong ability and experience leading through change and championing change required.

3-5 years renovation and/or construction experience preferred.

Experience leading a team of supervisors or project managers preferred.

Property improvement operations experience preferred.

Familiarity with MRO industry preferred.

Bachelor's degree.




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