Customer Service & Sales Supervisor

2 weeks ago
Job ID
Business Unit
Home Improvement Solutions
Job Post Category
Remote Position?
Position Type

Company Overview

Inside Sales Supervisor in Montebello, CA

Opening shift Mon. - Thurs., Sat. 8:00 - 3:30, off Fri. & Sun.


Overview: HD Supply is interviewing now for a Sales Associate Supervisor in our Montebello location. Our ideal candidate has exceptional customer service skills and knowledge of the construction or home improvement industry, whether through DIY projects or professional experience. Seeking organized individuals who want full benefits, vacation time, and opportunities for promotion.


About us: HD Supply ( is one of the largest industrial distributors in North America. The company provides a broad range of products and services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. We are committed to empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Supervise the day-to-day operations of the inside sales function. Ensure that customers and outside sales staff receive prompt and efficient service. Primarily by phone, place sales orders, request sales quotes, inquire about product availability, and ask other sales and service related questions. Provide the highest level of customer service possible while maximizing sales and gross profit.


Major Tasks, Responsibilities and Key Accountabilities

  • Reviews estimates, quotes and sales orders written by the inside sales staff. Provides input to performance of inside sales staff. Provides instruction and assigns duties to associates. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction.
  • Ensures that the inside sales staff receives adequate training in the following areas: computer systems, sales SOPs, product knowledge, sales techniques and relevant operations SOPs.
  • Assist inside sales staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
  • Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending back orders.
  • Researches and prepares sales orders and quotes for customers and outside sales staff according to the specifications and information provided. Provides customers and outside sales staff with reliable information regarding product specifications, product suitability, pricing and availability.
  • Keep outside sales staff informed about all business activity that has transpired with account base.
  • Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Maintains product knowledge through independent study and by attending all assigned product knowledge meetings and workshops. Handles customer inquiries and problem resolution when an outside salesperson is not available.

Nature and Scope

  • Experience provides solutions.
  • Ensure that work is performed consistently with HD Supply policies and procedures.
  • Leads a group or team of support, craft, or lower level professional associates.

Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age
  • Must pass the Drug Test
  • Must pass the Background Check
  • Must pass pre-employment tests if applicable

Education and Experience

  • Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.



Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • Basic knowledge of terminology used in the construction, building, or home improvement industries.
  • Exceptional customer service skills.





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